Off Broadway Shoes Phone Numbers and Emails

Toll-Free Number:

  • (800) 248-0881

Off Broadway Shoes Email:

Customer Service
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Contact Information

Corporate Office Address:

Off Broadway Shoes
8310 Technology Dr
Charlotte, North Carolina 28262-3387
United States

Off Broadway Shoes Rating Based on 21 Reviews

Rating details

2.0
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Rating stats

Rating trend

How Good is Off Broadway Shoes's Customer Service?

Roshan Epc
Roshan Epc
Feels Disappointed | Mar 20, 2023

I understand that every place has its policies but as guest that worked with customers for years you have to make sure that person that’s is walking out that door is happy to come back. And honestly I don’t think they understand customer service.

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Derrick M Bmg
Derrick M Bmg
Feels Disappointed | Dec 31, 2022

It was ok

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Summary of Off Broadway Shoes Customer Service Calls

220 TOTAL
CALLS
05:21 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Off Broadway Shoes?

Shipping and Delivery Question:

  • “Never received”
  • “I didn't receive my birthday coupon”
  • “I didn't receive points for order”

Return/ Replace Question:

  • “Return”
  • “I need to return some shoes i need resit information”
  • “Exchange an online order”

Staff Question:

  • “Rude customer service”
  • “The manager denied exchange a pair of shoe or money”
  • “In store service”

Product/ Service Question:

  • “Upset in how workers dealt with my problem”
  • “Defective Birkenstock”
  • “Ii place a order at the store 2 months ago and never got it or refund. They say the order wasnt sent to my house. Soo I did call in december asking for a refund . Never got it.”

Request for Information Question:

  • “Order status”
  • “The end of longing questions”
  • “Question about order”

Payments and Charges Question:

  • “Charged twice on debit vard”
  • “CHarge”
  • “Coupon”

Cards Question:

  • “Lost gift card”
  • “I have a card that was charged and I don't have the shoes.”
  • “Why my card was charged”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel order immediatly”

Account Question:

  • “Trying to reset my password for my application”
  • “Balance of gift card”
  • “Merge accounts”

Employment Question:

  • “W-2 forms”
  • “Old check stub”

Refund Question:

  • “Refund/exchange”

Other Question:

  • “Tax documents”
  • “Missing shoes with in the box”
  • “To file a complaint”

About

Summary

Off Broadway Shoes is a footwear store. The company has been on the market since 1989. It is based in Charlotte, North Carolina. Off Broadway Shoes offers around 30,000 pairs of top brands. The products of the company are also available online. There are man and woman shoes of different kinds as well as footwear for kids at the website of Off Broadway Shoes. The company accepts Visa, MasterCard, Discover, American Express and also Off Broadway Shoe Warehouse Gift Card. The orders can be shipped only to locations within the continental United States.

Off Broadway Shoes reviews and complaints

Off Broadway Shoes is ranked 887 out of 4781 in Footwear and Clothing category

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